Privacy Policy

Last updated: August 13, 2025

REELZE LTD ("we", "our", or "us") operates the Service available at https://chat.tswira.com.
We are committed to protecting your privacy and complying with applicable privacy laws, including the UK GDPR, EU GDPR, and CCPA (if applicable).

1. Information We Collect

a) From Google Sign-In

• Name
• Email address
• Profile picture

We do not store your Google password. We only request data necessary to create and manage your account.

b) From Your Use of the Service

• Uploaded PDF files
• Questions and chat history
• Subscription and billing information
• Device, browser, and IP address (for security and analytics)

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Process uploaded PDFs and generate AI answers
• Manage subscriptions and payments
• Improve Service performance and security
• Comply with legal obligations

3. Data Storage and Retention

• PDF files are stored securely and deleted upon user request or after 90 days of inactivity unless otherwise required by law.
• Chat history is retained to improve your experience unless deleted by you.
• Payment data is handled by secure third-party processors (e.g., Stripe).

4. Sharing of Information

We may share data with:

• Payment processors (Stripe) for billing
• AI processing providers (e.g., OpenAI) for generating answers
• Authorities when required by law

We never sell your personal information.

5. Google API Services Compliance

Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.
Google data is only used to provide and improve user-facing features and is not shared for advertising purposes.

6. Cookies and Tracking

We use cookies for:

• Authentication
• Security
• Analytics

You can manage cookie settings in your browser.

7. Security

We use encryption in transit (HTTPS) and strict access controls to protect your data.

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your data
• Request a copy of your data
• Withdraw consent

You can contact us at otmanheddouchai@gmail.com to exercise these rights.

9. Children’s Privacy

The Service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal data from them.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with a new "Last Updated" date.

11. Contact

REELZE LTD
Founder: Otman Heddouch
Website: https://chat.tswira.com
Email: otmanheddouchai@gmail.com